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Labelbox provides access to a skilled workforce to help you annotate and review large volumes of data. This allows you to scale your data labeling operations efficiently. This guide focuses on setting up and managing the Managed Services offering.

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How to request managed labeling services

Follow these steps to get a new labeling project started with a dedicated workforce.
  1. From the Labelbox app home page, under Managed services, click on Select a project to start.
  2. You can either:
    • Select an existing project: Select an existing project from the project list that you want to add a labeling workforce to.
    • Create a new project: Alternatively, you can click + New project with labeling services to start from scratch. If you create a new project, you will need to complete the standard project setup steps first.
  3. Provide clear instructions: Once your project is selected, you will be taken to the project overview page where you can complete the Labeling services project setup. Click on Add instructions. This is a crucial step where you must provide detailed guidance for the labelers. You can either type directly in the editor or upload a file (like a PDF or Word document) with your guidelines. Click Save when you are finished.
After saving the instructions, a tracker will appear on the project overview page, showing the status of your request. The initial status will be Requested. You can still modify your instructions at this stage by clicking Edit instructions.

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Supported skills and expertise

The labeling workforce is powered by the Alignerr community, which consists of highly-educated experts proficient in over 30 languages and various advanced subjects. This enables them to assist with critical and complex tasks, including:
  • Reinforcement Learning with Human Feedback (RLHF)
  • Supervised fine-tuning (SFT)
  • Multimodal LLM evaluation and preference ranking
  • Red teaming and LLM chat arena tasks
  • Specialized tasks for text-to-image, video, and audio
  • Coding and AI agent-related tasks

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Security and privacy

Labelbox is committed to ensuring the security and privacy of your data, which involves rigorous security measures and strict privacy protocols to protect sensitive information.

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Workforce partner security

Data protection is a top priority for Labelbox. To ensure the most qualified partnerships, our Workforce and Business Process Outsourcing (BPO) vendors undergo a detailed security review regarding the security practices they have implemented. Our partners comply with a wide range of industry compliance standards including ISO 27001, SOC 2, HIPAA, and GDPR. Notably, all Labelbox workforce partners have thorough role-based access controls (RBAC), ethical business practices policies (including fair wage), and data transfer policies to keep customer data safe and secure. In addition, all partners ensure that their employees strictly follow physical access controls that include, but are not limited to, secure on-premise entry protocols, clean desk protocol, and prohibiting the use of mobile phones in the production environment.Labelbox does not consider partnerships with companies that do not adhere to the robust security, privacy, and ethical practices of Labelbox.

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Data privacy in Labelbox workforce services

In projects utilizing Labelbox workforce services, both BPO service providers and our Workforce members shall not see any personally identifiable information (PII) of customers that can identify an individual or the Organization they are a part of.
  • For Labelbox Workforce: They cannot see emails, user names, project names, descriptions, tags, and organization names for the projects they work on.
  • For Customers: They cannot see the emails and user names of the BPO members working on their projects.
These privacy settings are automatically applied to all relevant projects to protect sensitive information. For example, on the Performance Dashboard, emails are obfuscated on both sides to prevent Workforce and Customers from identifying each other. For instance, an email like jane.doe@example.com would be turned into something like usr.name.cptsivzdhkn492z1umb59sakh2@internal.labelbox.com.