How to work with Labelbox support to report issues and feedback.
Customer | Time to first response |
---|---|
Enterprise | 1 hour |
Starter | 24 hours |
Free and EDU | N/A |
Request participants
after the creation of the ticket in order to view and participate in the thread.
projects/
and span until the next /
in the URL.
catalog/
and span to the end of the URL.
data-rows/
and span until the next /
in the URL ( in red), followed by the label ID (in green).Asset ID
and Data row ID
are used synonymously and refer to the Labelbox-generated IDs assigned to each data row in an organization.A Label ID
is only generated once annotations have been submitted on a data row. Keep in mind, when utilizing Benchmarks or Consensus, there may be more than one Label ID
associated with a single data row.[email protected]
. The subject of the email will follow the format of LS-#### <Summary>
, where Summary
is the summary you entered when filing the ticket.
When you receive the email, click on View request to open the ticket in the Customer Help Portal. If someone else raised the ticket on your behalf and you have never used the portal, you may need to complete a brief sign-up procedure.