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Documentation Index

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Managing your Labelbox billing details ensures your subscription remains active and your team has uninterrupted access to Labelbox. This guide will walk you through how to access your billing portal, update payment methods, change your primary billing contact, and review your past invoices.

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View your billing details

Accessing your billing portal is the first step to managing your account’s financial information. Here, you can get a high-level overview of your payment methods and subscription status. To view your billing details:
  1. Open your Labelbox account and navigate to the Billing tab.
  2. Click the Manage button displayed to the right of your current account type.
  3. Once you click Manage, you will be redirected to the Manage your Labelbox plan view.
Note: Depending on your subscription plan (such as Enterprise accounts), the Manage button may not be available. If you do not see this button and need to adjust your billing information, please reach out to the support team for assistance.

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Add a new payment method

You may need to add a new credit card or payment method if your current one is expiring or if your team is switching to a different corporate account. To add a new payment method, navigate to the Payment Method section and click the Add payment method link. Follow the prompts to securely enter your new payment information.

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Remove a payment method

Keeping your payment options up-to-date helps prevent billing issues and accidental charges on obsolete cards. To remove an outdated payment method, click the Remove (x) button displayed next to the payment details you wish to delete.
Important: You must have at least one active payment method on file to maintain your subscription. If you are replacing an expired payment method, make sure to add the new method first before attempting to remove the old one.

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Change your billing contact details

Your billing contact is the individual or department responsible for receiving all billing-related correspondence, including invoices and renewal notices. Keeping this information current ensures invoices always reach the right inbox (e.g., your finance department). To view or update your billing contact, go to the Billing Information section and select Update information. From here, you can easily modify the name, address, email address, and phone number associated with your account’s billing.

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Review your invoices and payments

You can easily access your past invoices in the platform, which is especially useful for expense reporting, accounting, or tax purposes. Use the Invoice History section to review past invoice details and check on current payment statuses.
  • To view or download a specific invoice or receipt, simply click on the invoice date.
  • If you have any questions or notice a discrepancy on an invoice, please contact Support for help.