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As your data management and labeling needs evolve, you may need to adjust your Labelbox subscription. Whether you are scaling up to unlock advanced tools and higher usage limits, or scaling down between large projects, managing your plan is straightforward. This guide explains how to upgrade, downgrade, or cancel your Labelbox account.
Note: The account management options covered in this guide are part of a legacy feature that is only visible to certain customers. For up-to-date details on our current pricing model, see our Pricing page.

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Upgrade your account plan

Upgrading your account gives your team access to more features, higher usage capacities, and potentially dedicated support. The steps to upgrade depend on the tier you are moving to:
  • To a Starter plan: Navigate to your Billing tab, locate Starter in the All plans list, and click Switch to plan.
  • To an Enterprise plan: Please contact sales to create a tailored plan for your organization’s needs.
Payment and activation context:
To upgrade any plan (including from a Free tier), you must have a valid payment method on file. You can manage your payment methods directly in the Billing tab.
  • Credit cards: Your upgrade goes into effect immediately once the payment is accepted.
  • ACH transfers (US only): Your upgrade becomes active as soon as your bank confirms the transfer.

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Downgrade your account plan

If you anticipate lower usage in the future, you can downgrade your plan. Downgrades do not happen immediately; instead, they take effect at the beginning of your next billing cycle (typically the 1st of the next month). This means you will keep your current plan’s benefits for the remainder of the month.
  • To downgrade a Starter plan:
    1. Go to Workplace Settings to open your organization settings.
    2. Navigate to the Billing tab.
    3. Click the Manage button next to your plan’s name.
    4. Choose Cancel plan in the management window, and confirm by clicking Cancel plan again.
  • To downgrade an Enterprise plan (or change billing frequency): Please contact Sales.
Note: When a downgrade is pending, you will see a reminder banner on your Billing tab. If you change your mind before the new billing cycle starts, you can easily cancel the downgrade by clicking renew on your plan.

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Cancel your account plan

If you no longer need to use Labelbox, you can cancel your subscription entirely. Important context: Before canceling your plan, it is highly recommended that you clean up your workspace by deleting your data rows, datasets, and projects, as you will lose access to this information.
  • To cancel a Free, Starter, or Standard plan: Open your Workplace Settings and navigate to the Billing tab. Scroll past the All plans list to the bottom, and click the Cancel plan button.
  • To cancel an Enterprise plan: Please contact Sales.