Labelbox documentation

Contact customer support

Labelbox’s Machine Learning Support Engineers (MLSEs) provide helpful resources and timely resolutions to your issues. Support is available via chat or email during our normal business hours: Monday-Friday from 9 am-5 pm Pacific Time, excluding major U.S. holidays.

To contact Support via Chat, log into your Labelbox account, click on the gray chat bubble in the bottom right corner of your screen, and select “Send us a message.”

To contact Support via Email, email

To expedite your resolution time, please include the following information in your message:

Subject : Company/Account name and brief issue description

Body :

  • Your full name

  • Account email address (if different from email in message)

  • A detailed description of the issue

  • Issue impact: low, medium, or high

  • Date & time issue started

  • Project(s) where the issue is occurring

  • Screenshots, logs, or other helpful information

Our goal is to respond and resolve your issue as quickly as possible. We guarantee the following first response times to all paying customers on annual contracts:

Message sent

First response time*

Normal business hours

2 hours

Outside normal business hours

1 business day

*First response time refers to the timeframe in which a Labelbox MLSE reviews a support request and responds with a solution or follow-up questions for clarification.